You may return items within 21 days of receipt of order for a full refund except shipping charges are not refundable. There are absolutely NO restocking fees as long as product being returned is 100% complete containing ALL original boxes and packing materials, manuals, and other accessories or documentation provided by IndyAV.
You should expect to receive your refund within 14 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. IndyAV recommends that you fully insure your return shipment in case it is lost or damaged. If any item is returned without Return Request there is a restocking fee of 15%.
Products after the 21 day mark will only be exchanged if defective.